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How Home Care Works
A simple, transparent process from your very first call to the day care begins — and beyond. No jargon, no hidden steps, and no obligation at any stage.
It Starts with a Conversation
The first step is the simplest. Get in touch with us. You do not need to have all the answers, know exactly what care you need, or have made any decisions. All you need to do is pick up the phone, send an email, or fill in our online form — and we will take it from there.
When you contact us, one of our friendly care advisors will listen to your situation, ask a few questions to understand what is happening, and explain how we might be able to help. This first conversation is completely free, completely confidential, and carries no obligation whatsoever.
Many families tell us they wish they had called sooner. The moment you get in touch, the weight begins to lift.
Call Us
077 6145 2735
Available Monday to Friday, 9:00 AM – 5:30 PM. Urgent enquiries answered 24/7.
Email Us
info@kays-24-7careservices.co.uk
We respond to all emails within one working day.
Your Journey from Enquiry to Care
Your First Call
You speak to one of our care advisors. They listen to your situation, answer your initial questions, and help you understand the options available. If home care feels like the right path, we arrange a free assessment at a time that suits you.
What to expect: A relaxed, pressure-free conversation lasting around 10–15 minutes.
Free Home Care Assessment
An experienced care coordinator visits you at home. This is a detailed but relaxed conversation where we learn about the person who needs care — their health, their daily routine, their likes and dislikes, their goals for independence, and any specific concerns. We also look at the home environment to ensure we can deliver care safely.
What to expect: A visit lasting approximately 45–60 minutes. Family members are welcome and encouraged to attend.
Your Personalised Care Plan
Using everything we have learned, we create a written care plan that covers every detail — the type of support, the timing of visits, the tasks to be carried out, medication routines, dietary preferences, emergency contacts, and anything else that matters. This plan is shared with you and your family for approval before anything begins.
What to expect: A clear, easy-to-read document. Nothing is agreed until you are completely comfortable.
Meeting Your Carer
We carefully match you with a carer based on personality, experience, skills, and your preferences. Before care begins, we arrange a meet-and-greet so you can get to know each other face to face. If the match does not feel right, we find someone else — no question, no delay.
What to expect: A friendly, informal introduction at your home. Your carer will have already read your care plan.
Care Begins
Your carer arrives at the agreed time and your support starts. From day one, everything follows the care plan you approved. Your care coordinator checks in regularly, and formal reviews are scheduled to ensure the care remains exactly right as time goes on.
What to expect: Consistent, reliable visits from a carer who knows you. Adjustments made whenever needed.
What Happens During the Free Assessment?
Our assessment is thorough but never intrusive. Here is what we cover:
Health & Medical Needs
We discuss existing health conditions, medications, mobility levels, and any clinical support already in place from GPs, nurses, or therapists.
Daily Routine & Preferences
We learn when you like to wake, eat, rest, and go to bed. Your routine shapes the care plan, not the other way around.
Personal Care Requirements
We sensitively discuss what support is needed with washing, dressing, toileting, and grooming — always led by what you are comfortable sharing.
Home Environment
We look at the home for any safety considerations — stairs, bathroom access, lighting, trip hazards — and suggest adaptations if helpful.
Emotional & Social Needs
We ask about hobbies, interests, social connections, and emotional wellbeing, because great care addresses the whole person, not just physical tasks.
Family Involvement
We discuss how family members are currently involved, what support they provide, and how professional care can complement rather than replace that involvement.
What Makes Our Approach Different
No Pressure, Ever
From first call to first visit, there is never any pressure to proceed. You move at your own pace, and we are here whenever you are ready.
Transparent from the Start
We explain everything clearly — what care will look like, what it will cost, and what happens next. There are no surprises and no hidden fees.
You Stay in Control
The care plan is yours. You approve it, you can change it, and you can stop it at any time. There are no long-term contracts and no lock-in periods.
Consistent Carers You Trust
We allocate a regular carer so you build a genuine relationship. Familiarity breeds confidence, comfort, and better care.
Ongoing Reviews, Not Set-and-Forget
Your care coordinator stays in regular contact. Care plans are reviewed at scheduled intervals and adjusted whenever your needs change.
After Care Begins
Your First Week
The first few visits focus on settling in. Your carer follows the care plan closely while getting to know you personally. Your care coordinator checks in during the first week to ensure everything feels right and to make any early adjustments.
Ongoing Support & Communication
Your care coordinator remains your point of contact throughout. If you have a question, a concern, or want to change something, one call is all it takes. We also keep family members informed with regular updates if you wish.
Scheduled Reviews
We carry out formal care plan reviews at regular intervals — typically every four to six weeks, or sooner if your needs change. Reviews ensure your care stays aligned with your current situation and goals. You, your family, and any relevant healthcare professionals are invited to contribute.
Questions Families Ask About the Process
Ready to Start the Conversation?
The hardest part is making that first call. Everything after that, we handle together. Get in touch today and let us show you how straightforward arranging care can be.
Visit: 27 Cromwell Mount, Leeds, West Yorkshire, LS9 7ST
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Leave your details and a care advisor will call you back — no obligation, just a helpful conversation about your next step.
077 6145 2735Regulated, Accredited, Trusted